Policies

Track Your Order

Enter your tracking number below to see the real-time status of your shipment: Click here to track your order →

If your tracking number isn’t showing updates yet, please allow 24–48 hours for the carrier to scan and register your package.

International Orders: Tracking may take longer to update due to customs processing. If you need help, email us at: support@jbiapparel.com 

Frequently Asked Questions

How long does shipping take?

USA orders: 3–7 business days.
International orders: 10–20 business days depending on customs.

Where are orders shipped from?

JBI Apparel fulfills orders from: - Charlotte, NC (USA) - Riga, Latvia (Europe)

Do you accept returns?

Yes — within 30 days of delivery. Item must be unused, unworn, and in original packaging.

My tracking isn’t updating. What should I do?

Tracking updates after the carrier scans the package. Please allow 24–48 hours.

Do international orders have customs fees?

Yes — customs duties/taxes vary by country and are the customer’s responsibility.

Can I change or cancel my order?

Orders can be changed within 2 hours of purchase. Email us immediately: support@jbiapparel.com

Return & Exchange Policy

We offer a 30-day return policy from the date you receive your order. Items must be: - Unworn - Unwashed - In original packaging - Free of odors, makeup, or damage

Non-Returnable Items

- Sale or discounted items - Digital products - Gift cards

How to Start a Return

Email us at support@jbiapparel.com with: - Order number - Product name - Reason for return We’ll send return instructions within 24–48 hours.

Refunds

Once approved, your refund will be issued to your original payment method within 5–10 business days.

Size Guide:

All JBI Apparel products follow a true-to-size or relaxed fit depending on the style.

Unisex Tees

Small: 34–36" Medium: 38–40" Large: 42–44" XL: 46–48" 2XL: 50–52" 3XL: 54–56"

Hoodies & Sweatshirts

Small: 36–38" Medium: 40–42" Large: 44–46" XL: 48–50" 2XL: 52–54" 3XL: 56–58"

Joggers

Small: 28–30" waist Medium: 32–34" waist Large: 36–38" waist XL: 40–42" waist 2XL: 44–46" waist

For additional questions, email us at: support@jbiapparel.com

Contact Support

We're here to help with any questions regarding your order, tracking, or product information. Email: support@jbiapparel.com

Response Time: 24–48 hours Please include: - Order number - Full name - Detailed question or issue.

 Thank you for choosing JBI Apparel.